Guest Directory - San Joaquin Hotel

1309 W Shaw Ave, Fresno, CA 93711

Welcome

Welcome to the San Joaquin Hotel. A SureStay Collection by Best Western. It is such a pleasure to have you here. Whether you are spending one night or one week, San Joaquin Hotel is an excellent choice.

Television Information

We have ABC, CBS, FOX, SPORTS CHANNEL & HBO. Please check your laminated television channel guide in your room for more information. Stations have been preset - please do not tamper with tuning controls as this will affect all channels.

Amenities

Breakfast

We offer free continental breakfast in our breakfast room from 7:00am to 10:00am every day. Breakfast room entrance from to the lobby to courtyard area.

Check Cashing

Personal Checks are not accepted.

Check-In/Check-Out

Check-in time is 3:00pm. Check out time is 11:00am. A late check-out fee of $15.00 per hour past the check- out time will be applied to your guest folio. If you would like to extend your stay, please dial “0” for the Front desk staff.

Computer/Internet

Wireless high-speed internet access is available in all rooms, public area and the lobby. The network’s name is San Joaquin Hotel. Your computer should pick it up automatically. The password / network key is available at reception (dial 0).

Credit Cards

We accept all major credit cards: American Express, Discover, MasterCard, VISA.

Cribs

Please dial “0” for the Front Desk staff to make arrangements for a crib to be delivered to your guestroom.

Mail/Messages

Mail is received and sent from the Front Desk. Stamps are available for purchase at the Front Desk. In the event you receive a message during your stay, the light of your phone will be flashing. Press the message indicator to retrieve your message.

Non-Smoking Hotel

Smoking areas are located outside on the ground floor.

Photocopies

Photocopies are available at the Front Desk 24 hours a day. Copies are $1.00 per page.

Reservations

We would be happy to confirm your advanced reservations for you next visit with us. To extend your current stay, please contact the Front Desk. Toll-free Best Western Hotels reservations 1-800- WESTERN (800)-937-8376

Rollaway Beds

Please dial “0” for the Front Desk staff to make arrangements for a rollaway bed to be delivered to your guestroom. Additional cost of $10.00 per night.

Swimming Pool

Our outdoor pool is open from 7:00am to 10:00pm. No lifeguard is on duty. Parents are required to be present while children are in the pool area. All guests are asked to follow the posted rules.

Wake-Up Calls

Dial “0” for the Front Desk staff to arrange for a wake- up call.

Area Attractions & Recreation

Forestier Underground Garden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 miles
Fresno Chaffee Zoo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6.2 miles
Island Water Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.1 miles
River Park Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.8 miles
Yosemite National Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 miles
Sequoia National Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Miles

Restaurants

Less than one mile from the hotel: Starbucks, Chipotle, The Habit Burger Grill, Phoenician Garden Mediterranean Bar & Grill, Hunger Bear Cookies. (For more restaurant, attraction & information dial "0")

Safety and Security Tips

To help ensure a pleasant stay, we have created this list of tips and procedures.

DEADBOLTS

Always use the deadbolt in your guestroom. Make sure your door is locked whenever you leave your guestroom.

Do Not Disturb Policy

Your privacy is important to us. When the “Do Not Disturb” door hanger is hung outside your guestroom, we will not service your guestroom. Please remember to remove the door hanger by between 10:00am to 1:00pm if you wish to have your guestroom serviced.

Emergency

In the event of an emergency, please dial “0” for the Front Desk staff or dial “911”. For more information, see the Safety & Security section.

Fax

Faxes can be sent from the Front Desk 24 hours a day. Incoming and Outgoing Faxes are $1.00 per page. The incoming fax number is (559) 225-6021.

Fitness Center

The Fitness Center is located on the first floor by pool area and is free for guests. It is open from 7:00am to 10:00pm.

Forget Something?

For your comfort and convenience, we have the following items available upon request: disposal razors, shaving cream, toothbrushes, toothpaste and combs. Please call the Front Desk staff, 24 hours a day, to request any of the items listed.

Front Desk

Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0

Housekeeping

Please dial “0” for the Front Desk staff if you need items such as extra towels, a blanket or toiletries.

Ice

Ice machine is located on the first floor near the courtyard are.

Lost and Found

To report lost our found items, please contact the Front Desk staff.

ADMITTANCE TO GUESTROOM

Never open your door to anyone that you cannot positively identify. Use the peephole to identify people you know. Hotel employees may be verified by calling the Front Desk staff. If there is ever a doubt, do not open your door.

KEYS & OTHER VALUABLES

Always protect your room key. Never leave it sitting out in the open. At the end of your stay with us, always leave the room key with the Front Desk staff. Avoid displaying money, jewelry, and other valuable in public areas.

PARKING LOT & OTHER AREAS

Be observant. Look around before you go outside. If you see someone or something that looks suspicious, notify the Front Desk staff. Always inspect the interior of your vehicle before getting inside. Do not leave valuables in your vehicle. Make sure your vehicle is locked when you leave it.

CARBON MONOXIDE SAFETY TIPS

CARBON MONOXIDE SAFETY TIPS

WARNING:

Carbon monoxide is a colorless, odorless, poisonous gas, and exposure can be fatal. Your room is equipped with carbon monoxide detector.

Symptoms of carbon monoxide exposure may include

- Headache - Fatigue - Weakness

- Nausea - Shortness of Breath

- Confusion - Vomiting - Blur Vision

- Dizziness - Collapse

- Loss of Muscle Coordination

- Loss of consciousness

What to do if a carbon monoxide alarm is sounding or if you experience any symptoms of carbon monoxide exposure:

  • Never ignore a carbon monoxide alarm that is sounding
  • Immediately move outside to fresh air.
  • Advise the hotel Front desk.
  • Call 911, emergency services, or the Fire Department.
  • Do a head count to check that all people in your party are accounted for:
  • Do not reenter the premises until the emergency service responders have given you permission.